Frameless Trimming Square Sunglasses

Product information:
Applicable scenarios: travel, riding, driving, party gathering
Color: gold frame Black gray, gold frame double tea, gold frame double gray, gold frame white flat, gold frame gradually green tea, gold frame blue pink, gold frame gradually green, gold frame gradually Blue
Style: Versatile, elegant, simple, European and American

At The Summer Stop, we are committed to providing you with high-quality summer essentials and excellent customer service. Please review our return, refund, and exchange policies below to ensure a smooth shopping experience.

1. Order Cancellations

• Orders can be canceled before they are processed at our warehouse for a full refund.

• Once an order has been processed, it cannot be canceled.

2. Returns & Refunds We offer refunds or replacements under the following conditions:

a) Orders Not Received (Lost in Transit)

• If tracking information shows that an order has not been delivered within 60 days (45 days for the USA, 110 days for Brazil), we will issue a full refund or resend the item.

• If tracking shows the order has been delivered but the customer claims non-receipt, a non-delivery certificate from the local post office is required.

• Refunds may not be possible if tracking shows the order as delivered unless verified by the courier or post office.

b) Incorrect or Missing Products

• If you receive the wrong item, the correct item will be reshipped or a full refund will be issued.

• If an order is missing items, we will either reship the missing items or issue a partial refund.

• Color and size variations that do not affect product function may qualify for a partial refund.

c) Damaged or Defective Products

• If an item arrives damaged or defective, we offer a full refund or replacement.

• To qualify, please provide clear photos or videos showing the damage.

• Slight cosmetic imperfections (e.g., small scratches, minor wrinkles) do not qualify for refunds.

• Damaged packaging alone (without product damage) does not qualify for refunds.

• Fragile items must be reported immediately upon delivery with photographic evidence.

3. Exchanges

• If you wish to exchange a product, please contact our support team within 30 days of receiving your order.

• The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect.

4. Non-Refundable Cases

We do not issue refunds for the following:

• Incorrect addresses provided by the customer leading to failed delivery.

• Orders marked as "delivered" by the courier but not claimed by the recipient.

• Customer dissatisfaction due to subjective preferences (e.g., "I don’t like it").

• Slight variations in product appearance due to lighting or screen differences.

• Delays caused by customs clearance or uncontrollable circumstances (e.g., natural disasters, pandemics, strikes, etc.).

• Sale or promotional items are non-refundable.

• Personalized or intimate items (if applicable) cannot be returned for hygiene reasons.

5. How to Request a Refund or Exchange

To request a refund, return, or exchange, please email us at: adminone@thesummerstop.com with the following details:

• Order number

• Clear photos/videos (if applicable)

• A brief explanation of the issue

Once we receive your request, our team will review it and respond within 48 hours.

6. Return Shipping Information

• Returns must be initiated within 30 days of receiving your order.

• Customers are responsible for return shipping costs unless otherwise specified.

• Products must be returned in their original condition and packaging.

• Returns are only accepted at our designated warehouse in China. Contact us for return instructions before sending any items back. • Returns may take additional time due to international shipping delays. Please allow extra processing time.

7. Important Notes

• Refunds will be processed within 5-10 business days after approval.

• Refunds will be credited back to the original payment method.

• We reserve the right to refuse refunds or returns if the policy conditions are not met.

For any further questions, feel free to reach out to us at adminone@thesummerstop.com. Our 24/7 customer support team is always here to assist you!

The Summer Stop - Your Ultimate Summer Destination! ☀️